We want you to experience the ultimate luxury of silk. We offer a transparent return process to ensure you are completely satisfied with your purchase.
- Eligibility for Returns: Due to the intimate nature of sleep accessories, we can only accept returns for items that are unused, unwashed, and in their original, factory-sealed packaging, returned within 7 days of delivery.
- Return Process: Please contact our support team with your order number. Once we verify the condition of the item, we will provide you with instructions for the return shipment.
- Refund Methodology: Upon receiving and inspecting the returned product, we will process your refund back to your original payment method via our API-based digital service platform. Please allow 5–7 business days for the credit to appear.
- Damaged or Incorrect Items: If you receive a product that is damaged or does not match your order, notify us within 48 hours of delivery. We will arrange for a replacement or a full refund at no additional cost.
- Non-Returnable Items: Items that show signs of use, laundering, or are missing original packaging are not eligible for a refund due to hygiene and quality standards.